Pillar 4 | Society
This pillar focuses on the social responsibility for the shopping centre's catchment area. We wish to encourage social integration and to play a meaningful role in the local community.
1.Improve customer satisfaction to GOOD.
The intention is to score 7.5 (out of 10) or higher. A positive customer experience improves the number of visitors and stay time, resulting in more purchases and increased sales.
2.Investing 1% of the NRI in social initiatives with a link to the local community.